The Issue

When logging into the Expression app you are presented with the alert message, “Device Offline”. When the device is offline, returning guest, city and state auto-population, and credit card memorials will not work. If using the registry in offline mode, all guest entries will be stored locally on each iPad and will need to be refreshed/uploaded to the dashboard when a data connection is established.

Device offline Alert

The Reason

Your iPad does not currently have a live data connection. There are a few reasons for this, either the iPad lost connection with the Wi-Fi or cellular network or the data connections are turned off in the iPad’s settings. There is also a possibility that the internet connection to your wireless router is down.

The Fix

Make sure you have a data connection. If you are not connected to Wi-Fi and do not have cellular coverage, you will need to be connected before being able to pull new service data.